Elite Member IQ – Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and share information when you use the Elite Member IQ mobile application (the “App”) and this marketing website (together, the “Services”).

“We”, “us”, and “our” refer to Banana Bandito LLC, the company behind Elite Member IQ. The Services are currently focused on users in the United States, starting with Texas, and may expand to additional states and countries over time. When we expand into new regions or add new tools, we will update this policy as needed.

2. Data we collect

We collect only the information we need to run Elite Member IQ and keep your community functioning smoothly.

Account and profile information

Account details: your name, email address, and password (stored as a hashed value, not in plain text).
Role and membership: whether you are an owner, coach, staff, or member, and which gym/community you belong to.
Optional information: for example, a member’s date of birth if you choose to provide it.

Community and content data

Community details: gym or community name, logo, and basic settings.
Bulletin posts: announcements, messages, and any images you upload to share with your members.
Schedule and events: classes, bootcamps, practices, and other events you create, including dates and times.

Usage and activity data

Activity history: records of certain in-app events (such as notifications sent or actions taken) so that you and your members can see a history of activity.
App interactions: basic information about how features are used, to help keep the app working reliably.

Device and technical data

Device information: such as device model, operating system version, and app version.
Technical logs: limited diagnostic and error information that helps us troubleshoot issues.
Notification tokens: identifiers used by Firebase Cloud Messaging (FCM) to deliver push notifications to your device.

3. How we use data

We use the information described above for the following:

To provide and operate the app

To create and manage user accounts and communities.
To display bulletin posts, schedules, and activity history to the right people.
To send in-app and push notifications about upcoming events and important updates.

To maintain safety and reliability

To monitor for abuse, misuse, or technical issues.
To protect the security and integrity of the Services.
To enforce our terms and comply with applicable law.

To communicate with you

To respond to support requests you submit through the app’s support or help section.
To send important notices about changes to the Services or this policy.

We do not currently use your data for targeted advertising or cross-app tracking, and we do not sell your personal information.

4. Sharing and third parties

We share information only when necessary to operate Elite Member IQ, comply with the law, or with your direction.

Service providers (including Firebase)

We use trusted service providers to run the Services. These providers process data on our behalf and only as instructed by us. Key providers include:

Firebase (Google): for authentication, database storage (Firestore), file storage (for images such as logos and bulletin images), cloud functions, and push notifications (Firebase Cloud Messaging).
Apple and Google: as platform providers and app stores, including for app distribution and in-app purchases (if applicable).

Legal and safety

To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
To enforce our terms, protect our rights, or investigate fraud or security issues.

Business transfers

If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, in which case we will take steps to ensure appropriate protections are in place.

We do not sell your personal information and we do not currently use third-party advertising networks or non-Firebase analytics SDKs in the app.

5. Cookies and similar technologies

This marketing website may use simple cookies or similar technologies to keep basic settings (such as language preferences) and to help ensure the site works correctly. We do not use cookies here for targeted advertising.

The mobile app uses Firebase and platform SDKs that may store technical identifiers or tokens on your device to support sign-in, data sync, and notifications. You can manage certain settings (such as notifications) through your device’s system settings.

6. Data retention

We keep personal data only for as long as it is reasonably needed for the purposes described in this policy or as required by law.

Account and community data are retained while your account and community remain active.
Activity and technical logs may be kept for a shorter period to help us troubleshoot issues and keep the Services secure.

When data is no longer needed, we will delete it or de-identify it where appropriate.

7. Your rights and choices

Because Elite Member IQ is currently focused on users in the United States, starting with Texas, your specific rights may vary by state. Regardless of where you are, we aim to give you meaningful control over your information.

Access and updates: you can review and update certain account and profile details directly in the app.
Account deletion: you can request deletion of your account and associated data via the in-app support or help section.
Notifications: you can manage push notifications through your device and app settings.

When you contact us through the app with a privacy or data request, we aim to respond within 24 hours where reasonably possible.

8. Children’s privacy

Elite Member IQ is designed for coaches, gym owners, trainers, and their communities. It is not primarily directed at children.

We do not knowingly collect personal information directly from children under 13 without appropriate consent. If we learn that we have collected such information, we will take steps to delete it. If you believe a child has provided us data without consent, please reach out through the in-app support section.

9. Security

We use reasonable technical and organizational measures to protect your information, including the security features provided by Firebase and our hosting providers.

Encryption in transit for data between the app and backend.
Restricted access to production systems.
Monitoring for unusual or abusive activity.

However, no system can be guaranteed to be 100% secure. We work to protect your data but cannot promise absolute security.

10. International data transfers

Even though we are currently focused on users in the United States, some of our service providers (such as Firebase) may process or store data in data centers located in other regions.

Where data is transferred or stored outside your state or country, we rely on the safeguards provided by those infrastructure providers and the contractual arrangements we have in place with them.

11. Changes to this policy

We may update this Privacy Policy from time to time as our Services, data practices, or legal requirements change.

We will update the “Last updated” date at the top.
For material changes, we may also provide additional notice in the app.

If you continue to use Elite Member IQ after a change takes effect, you agree to the updated policy.

12. How to contact us

If you have questions about this Privacy Policy or how we handle your information:

Open the Elite Member IQ app and use the in-app support/help section to contact us.

As Elite Member IQ expands to new regions or adds more tools, we may provide additional region-specific contact details in the future.

Elite Member IQ Privacy Policy

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